These 'General Terms and Conditions Customers' apply to the relationship between Pal Dhaba and the Customers. We refer restaurants to the 'General Terms and Conditions Restaurants'.
By signing up to our website and purchasing products from our website Pal Dhaba Pal Dhaba
• 1. Signing up to the service means we must have the following information stored in our
database
o · Your address, including the postcode, of the billing address associated with the
payment card.
o · Your home telephone number or mobile telephone number
o · Your email address, so we can supply you with important information such as
your order confirmation and delivery details
• 2. The price of goods charged will be as quoted on the website at the time you confirm
your order with us. Excluding any inadvertent technical error on pricing, we will honour any
prices as published at the time of placing your order. Your credit card shall only be charged
for items dispatched to you.
• 3. Due to differing product promotions, the prices displayed on the website may vary from
prices in our retail stores and independent outlets selling our meals.
• 4. will agree on a delivery date and time with you and will telephone or email you to confirm
delivery arrangements.
• 5. restaurant will agree on a delivery date and time with you and will telephone or email
you to confirm delivery arrangements. In case of any changes, you will be informed.
• 6. In case your ordered meal is not delivered or the wrong meal is delivered, you are eligible
for a refund of your money. You need to inform the restaurant on the same day about the
discrepancy
• 7. We reserve the right to restrict deliveries in certain areas and this includes the right to
withdraw the service altogether, depending on the demand on our kitchen.
• 8. Orders worth less than 100 can be cancelled up until the moment that they are
dispatched.
• 9. Higher amount orders >100 need to be cancelled within 2 min after their placement
• 10. The restaurant reserves the right to change conditions.
Our refund policy As we sell perishable goods, we ask that you - the customer - inspect the food
once you have opened the box. Refunds are made against products that are damaged in transit
or for missing goods and not for matters of taste or a change of mind. If you are unsatisfied with
any of the items in your order or any part of the delivery service from our restaurant please contact
us - either by emailing us via the Contact Us page of the website E-mail: support@paldhaba.com
If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to
replace the incorrect item with the item that you ordered, we will deliver the correct one as soon
as possible. We shall not charge you for an incorrect item.
